Disclaimer: Information contained in this article may not be relevant to all employees. Please be aware that images and depictions are provided as a reference and may not represent the exact experience.
To access your account for the first time, please reset your password to a personalized one that you are familiar with. To complete the password reset, you will need access to the following resources:
- Your SNHU email address is provided 5 days before your hire date in your Workday Onboarding Journey.
- Access to the personal email address you provided to us.
Your password must be at least 12 characters long and meet these requirements. It must contain at least 3 options that are required.
| Required | Not Allowed | |
|---|---|---|
| Uppercase Letter | Names | Nicknames |
| Lowercase Letter | Dictionary Words | Consecutive Characters |
| Number | Repeating Alphabetic or Numeric Characters | |
| Special Character | Common Keyboard Sequences | |
Resetting your password
- On the My Account Information page in Workday click the link to reset your password.
- This will become available the Wednesday before your anticipated start date.
- Provide user ID, this is your SNHU email address provided on your My Account Information page
- Enter the captcha
- Select “I forgot my password”
- Select “Email my alternative email” and click “Email”. You can also select the other listed options to send you a text or phone call. Only if that option is available/setup.
- Retrieve the verification code from the method you selected above.
- Enter the verification code
- Select “Next”
- Enter your new password in accordance with SNHU’s password policy
- Reenter your new password
- Select “Finish”