Disclaimer: Information contained in this article may not be relevant to all employees. Please be aware that images and depictions are provided as a reference and may not represent the exact experience.
The information contained in this article is specific to employees changing their password from home or another remote location. If you are changing your password on-site please refer to this article.
All employees must reset their password after logging into their SNHU computer for the first time.
Before continuing please ensure you have completed Setting up MFA
Password Requirements
Your password must be at least 12 characters long and meet these requirements. It must contain at least 3 options that are required.
| Required | Not Allowed | |
|---|---|---|
| Uppercase Letter | Names | Nicknames |
| Lowercase Letter | Dictionary Words | Consecutive Characters |
| Number | Repeating Alphabetic or Numeric Character | |
| Special Character | Common Keyboard Sequences | |
- Double-click the Cisco AnyConnect icon on your desktop to open
- The URL remote.snhu.edu should be pre-populated. If not populated, enter the URL into the box before connecting
- Click Connect. If there is an update, the app may update at this time.
- Once connected, you will see a green check mark on the lock and a countdown below. This a countdown until automatically disconnecting. You may reconnect when disconnected
- To change your password, press CTRL, ALT, DELETE (DEL) on your keyboard
- Select Change a password
- Confirm your username is correct, then type your current password
- Type your new password
- Confirm your password by typing your new password once more
- Click the arrow to submit. If unsuccessful, make sure you are connected to the VPN and check your password meets the above requirements.
- If successful, you will see “your password has been successfully changed.”
If Register with SNHU does not appear then Click Send Inventory under Perform Inventory Update in Software Center
If you continue to receive Multi-Factor Authentication prompts on your laptop after registering it might not have configured correctly, please contact the IT Service Desk to have it fixed.
- Locate the JAMF logo on the top bar and click on it
- Select "Change password"
- Enter your email address
- Click "Next"
- Select "Work or School Account"
- Enter your temporary password
- Select "Sign in"
- Enter your temporary password again in the Old Password field
- Enter your new password and then enter it again to confirm
- Select "Submit"
- When prompted to sync your password, enter the temporary password
- Select "Ok"
You have now successfully changed your password, now you will need to register your laptop with SNHU. See Register with Azure - Mac Only