Southern New Hampshire University

Frequently Asked Questions

Updated on

Disclaimer: Information contained in this article may not be relevant to all employees. Please be aware that images and depictions are provided as a reference and may not represent the exact experience.

We provide approved positions with a laptop, laptop charger, and wired headset. Additionally, if you are approved for an office you will receive monitor(s), a mouse and keyboard, and a docking station.

Do I have access to wireless internet on campus?

Yes. All SNHU community members have access to WiFi, in buildings and many outside locations. Faculty and Staff should utilize SNHU-S on their issued laptop and SNHU on their personal devices.

What if I want to work on-site?

All SNHU employees are welcome to utilize our Millyard office if you would like to work on-site for any period of time. Information about visiting our Millyard location can be found via this link.

How do I access SNHU resources at home?

Many of our applications are web-based and easy to access via the internet. However, some resources require you to be connected to our VPN.

How do I use the VPN with my SNHU Computer?

When at home or off the SNHU network, launch the Cisco Any Connect application from your desktop. The URL should be pre-populated as remote.snhu.edu, then click Connect. Your laptop will be linked to SNHU's network and mimic as if you were on-site.

How do I print?

All on-site printers are centrally managed and dedicated to either Student or Staff/Faculty. This means you can print your documents from your computer and pick them up at any Staff/Faculty designated Toshiba. The Staff/Faculty system is known as SNHUPrint and instructions are posted near all copiers/printers.

What if I need help with course software?

Instructional Support Services, located in Robert Frost 108, can assist you with understanding course technology like Brightspace and/or assist you with bringing new software into your course. Additionally, this site provides knowledge articles for several commonly used applications. Schedule an appointment with the team here.

What if the instructor/ lab machine is not at the login screen?

It is important that you are using your account when using an instructor or lab machine. If the computer is already at the desktop or displaying an application please restart the computer and sign in with your SNHU account. For security reasons, never utilize another person's account.

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