Frequently Asked Questions (FAQ):
If you have problems using Dragon or getting unexpected results, look here for possible solutions. (Links will open as Nuance Web Articles)
If your Bluetooth microphone doesn't connect with the Dragon
If you need to increase the archive for a Roaming user profile
If Dragon can't export a Vocabulary associated with a Roaming User Profile
If dictation is restricted or disabled in a particular application
If an error occurs while you are performing a microphone check
If the issue is not resolved
Employees with registered accommodations: Please get in touch with [email protected] before contacting the Nuance Vendor directly about your SNHU (Southern New Hampshire University) Dragon Anywhere Account.
Students who use Nuance Dragon Products (Personal/Individual Assistive Technology):
Nuance will only provide free text support within the first 90 days of purchase.
Nuance will charge a fee for technical support when contacting the support line.For questions on retail purchases of "Dragon Professional for individuals," call 770-702-6014.
Availability: Monday-Friday, 9 am to 8 pm (EST)
When contacting the support line, please have the following information available:
Account information (name and email).
Serial number (license key number).
Device type (mobile, tablet, MAC, PC, model number).
Type and model of the microphone.